1. Introduction

This Privacy Policy explains how TRAC Programming Pty Ltd / destinationsurf.app ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website and mobile application (collectively, the "Services").

We are an Australian-based travel destination platform designed to help users discover and explore destinations around the world. Because our users are located globally, we aim to comply with applicable privacy laws in multiple jurisdictions. By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Account login details (if applicable)
• Contact details you provide

b. Usage and Preference Data

• Travel interests and destination preferences
• Searches, saved destinations, and interactions within the app
• Feedback, reviews, or survey responses

c. Device and Technical Data

• IP address
• Device type and operating system
• Browser type
• App usage data and analytics

d. Location Information

• General geographic location (e.g. country or city)
• More precise location data if you enable location services

3. How We Collect Information

We collect information through:

• Information you provide directly (e.g. account registration, forms)
• Automatic data collection (cookies, analytics tools, app tracking)
• Third-party services (e.g. analytics providers)

4. How We Use Your Information

We use your information to:

• Provide and improve our Services
• Personalise travel recommendations and content
• Understand user preferences and trends
• Communicate with you (updates, newsletters, support)
• Ensure security and prevent fraud
• Comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyse website and app usage
• Remember your preferences
• Improve performance and user experience

You can manage or disable cookies through your browser or device settings.

6. Sharing Your Information

We may share your information with:

• Service providers (e.g. hosting, analytics, email services)
• Business partners where necessary to provide services
• Legal authorities if required by law

We do not sell your personal information.

7. International Data Transfers

As we operate globally, your information may be transferred to and stored in countries outside your location, including Australia.

We take reasonable steps to ensure that any overseas recipients handle your data in accordance with applicable privacy laws.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Objection to or restriction of processing
• Data portability

To exercise your rights, please contact us using the details below.

10. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16 (or equivalent minimum age in relevant jurisdictions). We do not knowingly collect personal information from children.

12. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

15. Additional Information for Australian Users

We handle personal information in accordance with the Australian Privacy Principles. You have the right to make a complaint if you believe we have breached applicable privacy laws.

16. Additional Information for International Users

If you are located in regions such as the European Economic Area (EEA), United Kingdom, or California, you may have additional rights under local laws. We will take reasonable steps to honour those rights where applicable.